Refund & Return Policy

Last Updated: July 20, 2026

At Plivoe, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange in accordance with the policy below.

Please contact our customer support team before returning any item so we can provide return instructions and help ensure your return is processed correctly.

30-Day Return Period

You may request a return or exchange within 30 calendar days of receiving your order.

To begin a return or exchange, please contact us at:

Email:
service@plivoe.com

Phone:
+1 302-414-8728

Eligible Items for Return or Exchange

Items may be returned or exchanged if they meet all of the following conditions:

  • Returned within 30 calendar days after delivery.
  • Unused and in clean condition.
  • Free from stains, odors, pet hair, or damage caused after delivery.
  • Returned with the original packaging whenever reasonably possible.
  • Include all accessories and any items originally received with the order.

Items That Are Not Eligible for Return

  • Items returned more than 30 calendar days after delivery.
  • Products showing signs of use, washing, alteration, or damage after delivery.
  • Items that have been intentionally modified by the customer.
  • Products damaged due to improper use, storage, or care.
  • Gift cards.
  • Clearance or final sale items marked as non-returnable on the product page.
  • Items returned without the product itself.

Items that do not meet the return eligibility requirements are not eligible for a refund and will be returned to the sender at the sender's expense if a return shipment has already been received.

Returns Due to Customer Preference

If you wish to return an item because you changed your mind, ordered the wrong product, ordered the wrong quantity, or no longer need the item:

  • The item must meet the return eligibility requirements listed above.
  • The customer is responsible for the return shipping cost.
  • The original shipping charge (if any) is non-refundable.
  • No restocking fee will be charged.

Returns Due to Product Issues

If the item arrives damaged, defective, incorrect, or is missing from your order, please contact us within 7 calendar days after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the product and packaging, when applicable.

After reviewing the information provided, we will offer an appropriate solution, which may include:

  • A replacement item.
  • An exchange.
  • A full or partial refund, when appropriate.

If the return is due to a damaged, defective, or incorrect item, Plivoe will provide a prepaid return shipping solution or cover the reasonable return shipping cost.

Exchange Policy

We are happy to offer exchanges for eligible items within 30 calendar days of delivery.

  • No exchange processing fee or restocking fee is charged.
  • If the exchange is requested due to customer preference, the customer is responsible for the return shipping cost.
  • If the exchange is required because of a damaged, defective, or incorrect item, Plivoe will cover the applicable return shipping cost.

How to Return an Item

  1. Contact our customer support team before sending your item.
  2. Provide your order number and the reason for the return or exchange.
  3. Follow the return instructions provided by our support team.
  4. Package the item securely to help prevent damage during transit.
  5. Ship the package to the return address below.
  6. Once the returned item is received and inspected, we will notify you of the outcome.

Return Address

128 Sunset Blvd
New Castle, DE 19720
United States

Refund Processing

Once your returned item has been received and inspected, eligible refunds will be processed to the original payment method.

  • Inspection: Within 2 business days after the returned package is received.
  • Refund Processing: Within 3–5 business days after approval.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Non-Refundable Charges

  • Original shipping charges are non-refundable for returns due to customer preference.
  • Return shipping costs paid by the customer are non-refundable unless the return is the result of a damaged, defective, or incorrect item.

Need Assistance?

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email:
service@plivoe.com

Phone:
+1 302-414-8728